At Prim our goal is to provide all of our customers with the best experience possible. All of our policies have been created with your best interest in mind.
We offer money back for returns or exchanges up to 30 days of the original purchase date. All returns/exchanges must be unworn, with original packaging and tags, and must be in perfect condition. Receipts must also be presented at the time of return/exchange. we will also pay the return shipping costs if the return is a result of our errer (you received an incorrect or defective item,etc.), otherwise it is the cumtomers responsibility for shipping costs or you can return it in the store for no additional charge.
Hair accessories and lingerie are final sale. Children’s hats and ladies headwear can be returned for money back within 3 days of the original purchase or within 7 days for store credit/exchange.
Seasonal items can be returned for money back within 3 days of the original purchase or within 7 days for store credit/exchange.
All sale items are final sale and cannot be returned or exchanged.
We stand behind the quality of our merchandise. Should you receive a damaged item please contact us as soon as possible and we will make it right. We cannot be responsible for any damaged items after 30 days of the date of purchase.